EMPLOYEE INFORMATION

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Areas of opportunity at Lake Louise. We hire for both seasonal and full time positions.

Please read carefully through all the information listed below if you are being interviewed at Lake Louise to ensure your best possible chance at securing a position.

OUR MISSION STATEMENT

Our mission is to offer the best vacation and recreational experience possible.

Not all of us directly serve guests, but all of us work with other staff. If you are not serving our guests directly then you are likely dealing with someone who is. Whether you work behind the scenes or on the front lines, we contribute to the success of the resort and the memories our guests take with them when they leave.

POSITIONS & RECRUITMENT

Click here to check out our current openings.

The positions listed below give you an idea of some of the opportunities that could become available. The best time to start looking for seasonal winter positions is in September but we do hire throughout the season. The best time to apply for summer opportunities is early March but we do recruit throughout the season for these positions as well.

Seasonal Positions Winter

• Guest Services
• Ski and snowboard instructors
• Ski and snowboard front desk
• Trail crew
• Snow safety/ski patrol
• Staff activity coordinators
• Staff housing attendants
• Lift Operators
• Marketing and promotions
• Snowmakers
• Ski/board rentals
• Ski/board repair
• Retail clerks
• Daycare
• Food and Beverage
• Slope Grooming
• Skoki Lodge
• The Great Divide Lodge Hotel Staff

Seasonal Positions Summer

• Shuttle drivers
• Lift Operators
• Retail clerks
• Food and Beverage
• Building Maintenance Painter
• Lift Maintenance helpers
• Guest Services
• Trail crew
• Interpretive Guides
• Mountain friends
• The Great Divide Lodge Hotel staff
• Daycare

Year Round Positions

• Trades persons (Electrical, Plumbing, Carpentry, Millwrights, etc.)
• Administrative
• IT personnel
• Accounting and Payroll
• Human Resources
• Sales and Marketing
• Parts persons
• Purchasing and Receiving
• Environmental

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YOUR INTERVIEW

Location:

Unless otherwise specified, all interviews will take place at the Lake Louise Ski Area. If you are driving from the EAST then take the only Lake Louise exit, and at the stop sign, turn right. If you are coming from the WEST then turn left at the stop sign. Go up the hill to the 2nd parking lot entrance. Where you go now depends on the department you are interviewing with. Operations is the large green building to the far left. Guest Services is in the lower level of WhiskyJack Lodge, Retail is in the lower level of Lodge of Ten Peaks, and Food and Beverage is located in WhiskyJack Lodge. You should be told at the time the interview is scheduled exactly where you will need to go for it.

Helpful hints:

In order to help better prepare you for your interview we thought that we would give you a hint on what we screen for before you even get to meet the interviewer.

• You should ensure that you are dressed appropriately and adhere to company grooming and appearance standards listed below.
• Please do not wear jeans to the interview.
• Visible tattoos are not permitted
• Earrings for women are limited to two per ear. Men are allowed one earring per ear.
• Chewing gum is not permitted.
• Hairstyles should be neat, clean, and conservative.

What to bring:

There is certain information that you will be required to provide during the interview process. Please bring the following with you to your interview:

• Completed application form (click here to download)
• Copy of your resume with cover letter
• At least 2 work related references, preferably with email addresses (especially for international applicants)
• Your work visa and passport (international applicants)
• Original copies of any First Aid certification, proof of Apprenticeships, Journeyman's tickets, etc. (they will be photocopied and returned during the interview)
• All applicants are required to provide a criminal record check (International applicants should obtain a criminal check before leaving their home country) It must be dated within the last 18 months.
• A valid drivers license and a clean driving abstract (for positions involving the use of a company vehicle).

If you show up for your interview missing or not complying to the above information you will not be granted an interview.

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COMMITMENT

There are various positions that we are recruiting for that have different start dates and end dates. Snowmakers start as early as October 10th and usually are finished before the end of the season. When we hire a new employee we want them to make a commitment for the full season for their position. Most start dates will be between October 24th and December 15th and finish dates between April 15th and May 10th. Lake Louise cannot hire employees that are just looking to spend their university break working in a ski field. The amount of training and timing of the breaks do not fit with our business goals of providing guests with the best experience possible. It is also very rare that we will give you time off for holidays during the season.

If you enjoy your time at Lake Louise there are many opportunities to carry on your employment into the summer months. Lake Louise is a year round resort. We close the first week in May and the following week is the beginning of training for our summer operation, which starts May 15th. In the summer we operate a sightseeing gondola, interpretive guide program (educational hikes/talks on the environment), food and beverage, retail, daycare, and trail crew among others.

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SOCIAL INSURANCE NUMBER (Tax file number)

All Canadian applicants must have a copy of their SIN number available before you start work (a photocopy is acceptable). For international applicants, proof of application is acceptable. You must apply for this card upon arrival in Canada. Offices are located in all major cities like Vancouver, Calgary etc. There is also an office in Canmore, AB, located at:

Building C, Suite 113
802 Bow Valley Trail
Canmore, AB
Canada, T1W 1N6
1-800-622-6232

Monday to Friday, 8:30am - 4:00pm

The Lake Louise Ski Area will not employ anyone that does not have a SIN. If you are arriving in Canada from an international destination on a work visa you must apply for this card upon arrival to Canada. The following link will help you find the address of the nearest Human Resource Center of Canada:
http://www.sdc.gc.ca/en/gateways/nav/top_nav/our_offices.shtml

For general enquiries, you can contact the office by email at sin-nas@sdc-dsc.gc.ca, visit the Social Development Canada Web site at www.sdc.gc.ca, or call toll free in Canada 1 800 206 7218. We encourage you to apply in person as your application will be certified and your documents will be returned to you immediately. You should receive your SIN card in approximately three weeks.

You do need to give an address in Canada for your SIN information to be sent to or make arrangements to access your number via the telephone till you have a permanent address. Once you have been offered a position you can use the staff housing address to receive your card.

Your Name
C/O Charleston Residence
Box 555
Lake Louise, AB
Canada T0L 1E0

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EMPLOYEE INFORMATION

There is certain information that will be asked for upon employment with the Lake Louise Ski Area. It is imperative that all this information is completed prior to starting work; please ensure that you have all of this information available.

• Social Insurance Number
• Health Care Number
• Permanent Mailing address (parents etc. to mail tax information and other future documents)
• Emergency Contact information (name, relationship, street address and phone number)
• Banking information: Bank Name, Bank Address, Branch #, Transit #, and Account #. We can also get all of this information from a blank VOID cheque. Pay will then be directly deposited into your bank account. The only bank in Lake Louise is the Alberta Treasury Bank, but there are other major Canadian banks located in Banff and Canmore.

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HOUSING

Lake Louise Ski Area Staff Housing - Charleston Residence

Lake Louise offers stunning natural mountain scenery, abundant wildlife and year around recreational activities. Charleston residence is located in the hamlet of Lake Louise.

Applying for Housing
When you are offered a position with the Lake Louise Ski Area you will receive a housing application form with your offer of employment, this must be returned to the Housing Department prior to checking in. We ask that you fill this out honestly as this will affect your housing placement. You will also receive an information sheet which contains check in information and pertinent housing and living information for Lake Louise. All employees are required to sign a Tenancy Agreement outlining the rules and regulations of LLSA Staff accommodation. To view the Tenancy Agreement please see below.

	CLICK HERE to download the Charleston Residence Residential Tenancy Agreement (requires Acrobat Reader).

Your Housing
Charleston has 36 self-contained units, which holds 3 single bedrooms, 2 shared bedrooms or 1 couples room, 2 bathrooms, and kitchen and living area. Due to the increase of staff in winter, you may find you will be residing in one of our leased accommodations that are located around Lake Louise.  These are generally dormitory style with 2-4 people to a room. All units are furnished with beds, dressers, couches and coffee tables. Dinnerware and utensils are not provided however review your unit before purchasing.

Security Deposit
A security deposit of $200 is to be paid upon check in, no exceptions. This can be paid by cash, credit or debit card.

Rental Fees
All entry level positions are given shared accommodations. Eligibility for single rooms, couple rooms and senior housing will depend on tenure, job position and room type availability. Rent is automatically deducted from your pay cheque on a bi-weekly basis.

*Please note that prices are subject to change without notice.

Charleston facilities include:

• Common room with computers, pool tables & ping pong table, large screen television and BBQ;
• High speed wireless internet (fees apply; different packages available from 1GB to 80 GB on a pre-paid basis);
• Fitness center with weights, weight machines, cardio machines and a yoga room with exercise balls, medicine balls and mats;
• Telephones are provided in each unit with free local calling;
• Coin operated laundry facilities;
• Free transportation to & from the ski hill;
• Rocky Mountain Co-op is located in the basement (living essentials and minimal grocery items available)
• Linen can be purchased at the housing office but you are welcome to bring your own
• All staff whether in Charleston or leased are welcome to use all LLSA staff amenities.

Our staff accommodation is in a fairly remote location as Banff is 40 minutes away. Lake Louise has several amenities including a grocery store, restaurants, bar and other small local shops.

Local Recreation Center:
Every year our local recreation center holds town activities and festivities which include:

• Softball league in summer
• Hockey league in winter
• Canada Day festivities
• Concerts
• Other sport activities such as yoga, hula hooping and boxing, etc.
• Town dinners

Services available in Lake Louise:

• Rocky Mountain Co-op - located in the basement of Charleston residence. The Co-op offers a small selection of groceries, convenience food and basic living essentials;
• The Village Market – offers a small selection of grocery items but not recommended for those on a budget. Open from 8 am to 9 pm and located in the Samson Mall;
• Petro Canada - the local petrol station open from 6:30 am to 11 pm everyday. Located next to the 4-way stop and offers convenience type groceries;
• The Depot - the local post office and ATB Financial (bank) open from 7 am to 6 pm Mon -Fri and 7am to 5pm Sat and Sun;
• Medical Clinic- a walk in and appointment based medical clinic. See below for hours of operation;
• Winter Hours (Nov 1 - April 30) are as follows:
  Monday: 9:00 - 12:00, 13:30 - 16:30
  Tuesday: 13:00 - 18:00
  Wednesday: CLOSED
  Thursday: 13:00 - 18:00
  Friday: 9:00 -12:00, 13:30 - 16:30
  Saturday: 11:00 - 16:00
  Sunday: 11:00 - 16:00
  CLOSED STATUTORY HOLIDAYS

• Summer Hours (May 1 - October 31) are as follows:
  Monday: 9:00 - 12:00, 13:30 - 16:30
  Tuesday: 13:00 - 18:00
  Wednesday: 9:00 - 12:00, 13:30 - 16:30
  Thursday: 13:00 - 18:00
  Friday: 9:00 -12:00, 13:30 - 16:30
  Saturday: 13:30 - 16:30
  Sunday: CLOSED
  CLOSED STATUTORY HOLIDAYS

• Liquor Store - open 11 am to 7 pm and located in the Samson mall; and
• Transportation - Regional bus lines operate in Lake Louise and information and pricing can be found at The Depot.

Restaurants:

• Lake Louise Ski hill - has a cafeteria and buffet available in the summer, and bars, restaurants and cafeterias open in the winter months. Discounts available to staff members;
• Great Divide Lodge - has a small restaurant and bar open to the public;
• Laggans Bakery – open 6am to 6pm located in the Samson mall;
• Trailhead Café - Open 8:30am to 7: 30pm located in the Samson mall;
• Bar & Grill - local pub food and nightlife;
• Fairmont Chateau - has several bars and restaurants available;
• Other various restaurants include: Explorers Pub, Peyto café, The Tea Cottage, Station, Temple Pizza (Chateau) and the Mountain restaurant

Attractions:

• Skiing/ Snowboarding
• Hiking
• Biking
• Sightseeing - Moraine Lake/Chateau Lake Louise
• Fishing
• Canoeing
• White water kayaking
• Camping
• Cross Country Skiing

Things You Should Bring:

• Personal toiletries, medications, etc.
• Groceries to last the week
• Clothing suitable for an outdoor/ active lifestyle. Alberta weather is known to change very rapidly so it would be wise to pack for all climates especially the very cold.
• Personal entertainment (books, camera, laptop, ipod, summer bike, skateboard, etc).

Click on a photo below to zoom:

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TRANSPORTATION

The Lake Louise Ski Area offers free transportation for staff to and from Charleston residence. There are also complimentary shuttles from Banff with the use of your staff pass but please note that guests are the priority. To ensure that you have a reserved seat you must purchase a bus pass.

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TRAINING

All staff will go through a Guest Service Training Program called “Service With No Boundaries”, an orientation, First Day Worker Competency and Training, and interdepartmental
training.

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WAGES

To be discussed at time of interview.

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DISCOUNTS & BENEFITS

At the present time, some employee discounts include:

• LLSA lift pass
• Ride Breaks
• Reciprocal skiing privileges at other ski hills
• RRSP matching contribution depending on length of service
• Extended health care benefit plan depending on length of service
• 50% discount off private lessons
• 20% discount on Skoki Lodge accommodations
• Up to 25% discount on Rentals
• Up to 25% discount on Repairs on weekdays
• Free Group Lessons through Ski School
• Up to 20% discount on Retail
• Up to 40% discount in designated cafeterias
• Up to 20% discount in lounges and restaurants
• Complimentary coffee/tea/hot chocolate/fountain pop when you bring your own cup (otherwise it's still only 25¢)
• Subsidized staff accommodation
• Spousal/Family passes for year round employees
• 50% discount at LLSA daycare

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PAY PERIODS

Pay days

The two-week pay period ends every second Sunday at midnight. Your pay will be automatically deposited into your bank account on every second Monday. You will be required to open a bank account for direct deposit. It is very easy to open a bank account in Canada as long as you have some form of identification; there are some banks that require a minimum deposit of $50.

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WORK WEEK

This once again depends on your position. Most positions work 5 days a week, 8 hours a day and start between 7-9am and finish between 3:30- 5:30pm. Our busiest time is usually on weekends, so the majority of staff will have two days off during the week, which is actually ideal as the hill is not as busy.

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ADDITIONAL INFO

Job availability will vary through out the winter season depending on the local job market at the time. Please contact Human Resources to inquire about an interview at 403-522-1321. Please note that all individuals must bring along to their interview all necessary documents and information and present themselves with a neat professional appearance.

Our Summer hiring begins in March and is ongoing throughout the season. Please call Human Resources to inquire about a phone interview for all summer positions at 403-522-1321.

Please note that any individuals who do not have prior authorization to work in Canada cannot be considered for Employment. Individuals will be required to produce valid working authorization at the time of their interview as well as a Social Insurance Number (required by law). We are unable to assist individuals in obtaining work authorizations. Please contact the Canadian consulate or embassy in your country of citizenship. Ask if you are eligible to apply for the Student Work Abroad Program or Working Holiday program. For more information on working in Canada look at: Canadian Citizenship and Immigration www.cic.gc.ca

For further information:

Call us at: (403) 522-1321
Email us at: jobs@skilouise.com
Write to us c/o:
Human Resources
P.O. Box 5
Lake Louise, Alberta
Canada. T0L 1E0.

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